Returns & Exchanges

At Waller BMX, we want you to be completely satisfied with your new gear, which is why we offer a 30-day return window for all unused items in their original packaging. Whether it is a fitment issue or a change of heart, our team is here to ensure your return process is as smooth as a fresh park session.

Return Process

• 1.
  Verify Condition

  Ensure your items are in brand-new, uninstalled condition with all original tags and packaging intact to qualify for a full refund.

• 2.
  Request Authorization

  Contact our support team with your order number to receive a Return Merchandise Authorization (RMA) and the correct return shipping address.

• 3.
  Pack and Ship

  Securely package your components or apparel and ship them back to us using a tracked service to prevent any loss or damage during transit.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned goods, we will process your refund or exchange within 3-5 business days to your original payment method.